Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
We do not offer any deposit refunds for cancellations made 48 hours prior to the check-in date.
25% refund within 7 to 5 days prior to check-in.
50% refund within 13 to 8 days prior to check-in.
Full refund on cancellation made with 2 weeks' notice.
Additional Terms and Conditions
Security Deposit of 50% required to confirm the reservation.
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Alma Nativa Hostel offers magical views of the active Volcano: Ruka Pillan/Volcan Villarrica, a hammock heaven amongst the trees, spacious and relaxing areas to unwind and enjoy the energy and pace of Pucon, a seasonal outdoor swimming pool, a shared lounge with games and books to enjoy, onsite private parking, a communal kitchen and restaurant with home made food.
Hosted by a bi-lingual Chilean / Australian family, we welcome our guests with a big smile and a world of information about Pucon and the surrounding areas. Our tour desk at reception offers a range of activities ranging from rafting, climbing the volcano, visiting the various hot springs in the area, tour de la zona and many more.
We are located in the heart of Pucon about 600m walking distance from local artisan markets, restaurants, bars and super markets. The ‘beach’ located at the Villarrica Lake is 400m walking distance from the hostel. 16 km from Ski Pucon, 18 km from Ojos del Caburgua Waterfall and 18 km from Villarrica Volcano. The nearest airport is La Araucanía International, 90 km from Alma Nativa Hostel. All bus terminals are within 1km walking distance from the hostel.
Alma Nativa Hostel Policies & Conditions:
Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 14:00 to 21:00 .
Check out before 11:00 .
You may use the communal area after check out, however, there is an additional charge for the kitchen (2,000) and or shower (2,000) use after 11:00 am.
Payment upon arrival by cash, credit cards, debit cards. This property may pre authorised your card before arrival.
Taxes not included - 19.00%
Breakfast not included - 2500 CLP per person per day.
3,000 CLP key deposit upon arrival and returned at check-out.
We do not accept customers younger than 15 years of age.
Reception from 9:30 to 21:30
Smoking is not allowed in room; but we have certain smoking area. 규정 보기
객실 현황 확인
- 무료 도시 지도
- 무료 와이파이
- 침대시트 제공
- 온수 샤워
- 케이블 TV
- 헤어 드라이기
- 객실 청소
- 공항 이동
- 늦은 체크아웃
- 안내 데스크(운영 시간 제한)
- 인터넷 사용
- 짐 보관 가능
- 타월 대여
- 투어 / 여행 안내 데스크
- 식사 이용가능
- 티 / 커피 시설
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