Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Reservations with a total value of â'¬ 250,00 require a deposit of 25% of the resident rate to our bank account. A total value above â'¬ 250,00 requires a deposit of 50% of the rate. Deposits must be made 2 weeks in advance of arrival.
During big events or trade exhibits as well as during Hamburgs school vacations the full rate needs to be payed at least 2 weeks in advance. If the payment is not in our account, Kastanien-Hotel is not commited to uphold the reservation. Affected rooms can be rented otherwise.
Rules for cancellations are in compliance with legal regulations. Reservations can be cancelled without costs in the following 24 hours. Otherwise the following rules of cancellation are applicable:
One month to reservation date: 10% of the agreed price
29 to 07 days to reservation date: 50% of the agreed price
06 to 0 days to reservation date: 80% of the agreed price
The following group types are <em>not</em> accepted by this hostel: <strong>High / Secondary School, Stag/Hen/Bachelor Party</strong> If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel.
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